Privacy Policy

Last Updated: 10/08/2025

DecoPeel is responsible for this site and virtual store, including all information, content, functionalities, tools, products, and related services (the “Services”). We are an e-commerce only business, and do not have a physical storefront for in-person customer visits.

This Privacy Policy explains how we collect, use, store, process, and share your personal information when you visit, use, or make a purchase or other transaction through the Services or communicate with us in any way. In case of conflict between this Privacy Policy and our Terms of Service, this Policy shall prevail regarding collection, use, and disclosure of personal data.

By using our Services, you acknowledge that you have read this Privacy Policy and consent to the practices herein.

1. Information We Collect

We may collect or process the following categories of personal data:

1. Contact information: first name, last name, email address, phone number.

2. Addresses: billing address, shipping address (when applicable).

3. Payment and transaction data: credit/debit card number (or token), transaction details, receipts, payment method.

4. Account data: username, password, order history, preferences, settings.

5. Usage and behavioral data: products viewed, items added to cart, browsing history, purchase history, returns, cancellations.

6. Device and connection data: IP address, device type, browser, operating system, network identifiers.

7. Communications data: messages you send to us, support tickets, contact forms.

8. Inferred / profiling data: preferences, segments for marketing or recommendations.

Note: We do not collect sensitive personal data (e.g., medical, political, biometric) unless you expressly consent and where legally permitted.

2. How We Collect Data

We collect personal data through:

Direct interactions: when you create an account, place orders, fill out forms, contact us.

Automatically: via cookies, tracking technologies, server logs, analytic tools.

From service providers or partners: e.g. payment processors, logistics, marketing platforms.

From third-party or public sources: e.g. address verification, geo-location services, fraud detection services.

3. Purposes of Use

We use personal data for the following purposes:

1. Contract performance / order fulfillment: processing orders, payments, shipping, returns and exchanges.

2. Personalization & service improvement: tailoring recommendations, optimizing user experience.

3. Operational communications: sending order confirmations, account notifications, invoices.

4. Marketing & advertising: promotional emails, ads based on interest (only with your consent).

5. Security & fraud prevention: authenticating users, detecting suspicious activity, safeguarding systems.

6. Legal compliance: complying with applicable laws, responding to legal requests.

7. Analytics & business insights: monitoring performance, statistics, business improvements.

You may opt out of marketing communications via unsubscribe links or account settings.

4. Sharing with Third Parties

We may share your data with:

Contractors or service providers (payments, IT, logistics, support, cloud hosting).

Marketing/advertising partners (for targeted/remarketing campaigns) when consented.

Affiliates or related companies.

Government or law enforcement agencies as required by law.

In case of business sale, merger or reorganization, data may be transferred internally.

We require third parties to maintain confidentiality and adequate security safeguards.

5. International Data Transfers

Since we operate in the U.S. and globally, your data may be stored or processed outside your country. In such cases, we implement appropriate safeguards (contractual clauses, standard contractual clauses, technical measures) to ensure adequate protection.

6. Data Retention

We retain personal data only as long as necessary to:

Fulfill the contract and provide post-sale support;

Comply with legal obligations and statutes of limitation;

Resolve disputes or enforce legal agreements.

After this period, data is anonymized or securely deleted, unless legal retention is required.

7. Your Rights (U.S. / State-Specific Rights)

Depending on the U.S. state in which you reside, you may have rights including:

Access: request disclosure of your personal data held by us.

Deletion: request deletion of your personal data under certain conditions.

Correction: request corrections to inaccurate data.

Portability: receive your data in a common, portable format.

Objection / Restriction: limit processing, especially for marketing.

Opt-out of Sale: in states where this applies (e.g. California under CCPA/CPRA) you may opt out of the sale of your data.

No discrimination: we won’t treat you unfairly for exercising your rights.

To exercise these rights, contact us using the contact information below. We may request identity verification before fulfilling requests.

8. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, misuse, alteration, or destruction. Measures include encryption, access controls, firewalls, and internal monitoring.

In case of data breach or incident, we will notify affected individuals and authorities, as required by law.

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9. Children’s Privacy (COPPA in the U.S.)

Our Services are not directed to children under 13 years old. We do not knowingly collect personal data from children under 13. If we learn that a child under 13 has submitted data, we will promptly delete it.

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10. Changes to This Policy

We may update this Privacy Policy periodically in response to legal, technical or business changes. We will publish the revised version on this site, update the “Last Updated” date, and provide notice as required (e.g. via email).

11. Contact Us

If you have questions, complaints, or want to exercise your rights, contact us:

Email: service@decopeel.site
(As an e-commerce business, we have no physical address for in-person customer visits)

12. Recommended Additional Policies / Notices

In addition to this Privacy Policy, your store should include:

Return / Refund / Exchange Policy

Cookies / Tracking Technologies Policy / Notice

California Privacy Notice / “Do Not Sell My Info” (for customers in California) (CalOPPA / CCPA)

State-specific privacy notices for U.S. states with comprehensive privacy laws (some new laws became effective in 2024–2025)